At Grills, Grills, Grills, your satisfaction is our blazing priority. If you’re not fired up about your purchase, we’re here to turn up the heat on solutions.
Our return policy is as straightforward as grilling the perfect steak. You’ve got a full 30 days from delivery to return any spanking-new, unused, unassembled, and resale-ready items in their original packaging. We’ll hook you up with a refund for the total order amount, minus the initial shipping cost and any return shipping charges on our end. Freight lovers, take note – if your item strutted in strapped to a pallet, it’s gotta strut out the same way to be return-ready. Didn’t keep the original pallet? No sweat, just make sure you’ve got a substitute in place.
Eligibility for Refund:
To hit the refund jackpot, your goods need to be back on our turf within 30 days of delivery, rocking that fresh, unused, unassembled, and resale-ready vibe with the original packaging.
Expect the initial shipping cost to take a detour from your refund total. Need a return shipping label? Give us a shout, but we’ll have to pass the baton for the cost. Freight fandango? We’re your wingmen for arranging a freight truck encore, but footing the freight bill is your gig.
Refunds shimmy back to the original payment groove – the credit card, debit card, or payment play you busted out during the first dance.
Returns usually shimmy through the processing door in 5-7 business days. But if the crowd’s surfin’, we might need some extra time. And remember, the bank at the credit card helm might need to catch the next wave for processing.
Got a riff-raff return? We might send it packing or pull out the restocking fee if:
The return tag doesn’t match the original star.
Your returned item’s missing its crew or packaging – stuff we didn’t chat about before.
The journey home roughed up the goods thanks to lackluster packaging.
Your item’s seen some action and is no longer in the “brand-new and ready to party” zone.
You’re late to the return soiree – sorry, it’s a 30-day deal. Sure you’ve got a substitute in place. Wanna make a return cha-cha? Fill out our Return Form below, and we’ll get things moving pronto.